DigGov Workshop #1 Service Design for the Public Sector

What is Service Design? How can we use Service Design tools and methodologies to transform the Greek state with the catalytic power of digital technologies? How can you contribute to transform how the public sector designs and delivers its digital services to everyone?

GRNET – The National Infrastructure for Research & Technologythe Ministry of Digital Governance, the European Commission’s ISA² Programme and the National Center for Public Administration & Local Government are co-organizing the first of a series of Workshops titled “DigiGov Sessions” which will be held on Thursday, December 5th, at Athinais cultural hub The workshop features keynote presentations by internationally acclaimed speakers, followed by a co-creation session to practice design thinking / service design and pinpoint the future challenges we will face in the roadmap to (re)design the digital public services experience in 12 policy areas for the benefit of all citizens.

The workshop is addressed to officials from the public administration, design and IT professionals, academics, researchers, business executives, policy makers and active citizens.

After reflecting as a team on what citizens and businesses currently experience when receiving services from the public service and what they might expect or even demand from a modern, digital state- we will discover by co-creating, the future challenges that we need to address to make this new unique experience we have collectively created, actually happen.

The workshop consists of two (2) sessions:

Session A: Internationally acclaimed speakers will present the Service Design methodology as well as case studies of successful public service transformations.

Session B: Groups of participants divided by policy areas (indicatively: Public Administration – Local Government, Education, Research – Innovation, Health, Health Provision, Social Insurance, Economy – Development, Agricultural Development – Food, Justice – Civil Protection, National Defense –Foreign Policy, Culture – Sports, Political System) will apply service design concepts and tools to envision the needs of citizens when experiencing a digital public service and highlight the future opportunities / challenges to actually (re)design and deliver them to citizens or businesses.

You can find the Report of the workshop here (In Greek)